Welcome to the Kidrobot Sales universe, where art toys meet cosmic delivery! Below you’ll find answers to our most frequently asked questions from collectors worldwide. Still have questions? Our support team at [email protected] is always ready to help.
🎯 About Our Products
Q: What kind of products does Kidrobot Sales specialize in?
A: We’re your intergalactic headquarters for limited-edition art toys, designer vinyl collectibles, and pop culture collaborations. From Andy Warhol-inspired Dunnys to Adult Swim exclusives, we curate the most sought-after pieces from top artists and franchises.
Q: Are your products officially licensed?
A: Absolutely! All our collaborations with franchises like Adventure Time, Batman, and Back to the Future are fully licensed. Some Asian shipping restrictions exist due to regional licensing agreements.
Q: How do you ensure product quality?
A: Every piece undergoes our Artifact Inspection process – hand-checked for perfection, wrapped in acid-free tissue, and secured with protective padding worthy of museum transport.
🚀 Shipping & Delivery
Q: Where do you ship?
A: We’re proud to offer worldwide delivery to most countries (except some Asian regions and remote areas due to licensing and logistics constraints). Our cosmic couriers have delivered to 67 countries and counting!
Q: What are my shipping options?
A: Choose your delivery rocket:
– Standard Express ($12.95): DHL/FedEx, 10-15 business days after dispatch
– Free Global Shipping: EMS for orders $50+, 15-25 business days
Pro Tip: Combine orders with friends to hit the $50 threshold!
– Standard Express ($12.95): DHL/FedEx, 10-15 business days after dispatch
– Free Global Shipping: EMS for orders $50+, 15-25 business days
Pro Tip: Combine orders with friends to hit the $50 threshold!
Q: Can I upgrade my shipping after ordering?
A: Yes! Email [email protected] within 12 hours of ordering and we’ll rocket-boost your package.
Q: What if my package gets stuck in customs?
A: Don’t panic! Most delays resolve in 3-5 days. We include all necessary documentation declaring items as “collectible art” to smooth the process. During peak seasons (like Christmas or SDCC releases), allow 2 extra processing days.
💳 Payments & Accounts
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect your data. For added security, PayPal transactions never share your financial details with us.
Q: Do you offer gift wrapping?
A: While we don’t offer traditional gift wrapping, every package arrives in gallery-worthy wrapping with acid-free tissue and protective padding – perfect for collectors who appreciate presentation!
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging. Due to the collectible nature of our products, we cannot accept returns on opened items unless defective.
Q: How do I initiate a return?
A: Email [email protected] within 15 days of receipt with your order number and reason for return. We’ll provide return instructions and a shipping label (return shipping costs are the customer’s responsibility unless the item is defective).
Q: What if my item arrives damaged?
A: Our Fortress Packaging (double-wall boxes!) usually prevents damage, but if disaster strikes, email us within 48 hours of delivery with photos. We’ll either replace the item or issue a full refund.
❓ Still Have Questions?
Our support team at [email protected] is standing by to help with any collector inquiries. Response time is typically within 24 hours (except during major toy release events when we’re as busy as a Kozik Labbit in a carrot patch!).
Ready to expand your vinyl empire? Browse our newest arrivals before they disappear into another collector’s universe!